Making a Reservation

The Mill House Hotel will hold a booking provisionally for a period of 2 weeks after which time we reserve the right to release the booking if confirmation has not been received. A booking remains provisional until the hotel is in receipt of written confirmation and signed Terms and Conditions.

Final Numbers

These are required 1 week prior to the date of arrival and will be the minimum number charged for on the day of the conference. If accommodation has been reserved and cancellations are necessary after final numbers have been given, then you will be liable for the charge if the rooms are not resold.

Cancellation Policy

If pre-booked business is less than £3,000:

More than 28 days notice - No charge
22-28 days notice - 25% of pre-booked business
15-21 days notice - 50% of pre-booked business
8-14 days notice - 75% of pre-booked business
Less than 7 days notice - 100% of pre-booked business

If pre booked business exceeds £ 3,000:

More than 12 weeks notice - No charge
8-12 weeks notice - 25% of pre-booked business
4-8 weeks notice - 50% of pre-booked business
Less than 4 weeks notice - 100% of pre-booked business

A cancellation charge will only be made if the facilities you had booked are not re-sold. These terms are negotiable dependent on the finer details of the booking but if no other terms have been agreed in writing then these will apply.

Booking Amendments

Should it be necessary to amend the date of the booking the cancellation policy will apply and should the booking be re-scheduled for a future date the cancellation charge will be credited against the final invoice after the event has taken place.